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  • Course Information
    • Course Title Code Semester Laboratory+Practice (Hour) Pool Type ECTS
    Front Office Business CTU109 FALL 3+0 C 4
    Learning Outcomes
    1-Understand the meaning of foreign terminology used in the front Office.
    2-Learn the content and functions of the documents used in the front office,
    3-Understand the check-in, check-out, and accounting procedures.
    4-Learn the techniques for problem-solving, informing, and directing, and take on responsibility in unusual situaions
    5-Know and apply the problem-solving techniques
    6-Know and apply techniques to provide information
    7-Aware Routing techniques and implements.
    8-Know and apply their responsibilities in the extraordinary situation.
  • ECTS / WORKLOAD
    • ActivityPercentage

    (100)

    		NumberTime (Hours)Total Workload (hours)
    Course Duration (Weeks x Course Hours)14342
    Classroom study (Pre-study, practice)12336
    Assignments02816
    Short-Term Exams (exam + preparation) 0000
    Midterm exams (exam + preparation)4011212
    Project0000
    Laboratory 0000
    Final exam (exam + preparation) 6012424
    0000
    Total Workload (hours)   130
    Total Workload (hours) / 30 (s)     4,33 ---- (4)
    ECTS Credit   4
  • Course Content
    • Week Topics Study Metarials
    1 Definition and classification of hotels R1. Chapter 1
    2 Hotel organization, goals and strategies R1. Chapter 1
    3 Profitable departments in hotels R1. Chapter 13
    4 Subparts of the front office and job opportunities R1. Chapter 1
    5 Functions of the front office R1. Chapter 1
    6 Reservations R1. Chapter 4
    7 Reception R1. Chapter 1
    8 Front Cash Transactions R1. Chapter 6
    9 Front Cashier operations R1. Chapter 7
    10 Information-concierge services R1. Chapter 2
    11 Front office systems (manual and mechanical) R1. Chapter 2
    12 Documents used in front office R1. Chapter 3
    13 Computer systems in the front office R1. Chapter 6
    14 Pre-accounting procedures, The use of problem solving techniques in front office R1. Chapter 13
    Prerequisites -
    Language of Instruction Turkish
    Responsible Öğr. Gör. Hıdır Harbalıoğlu
    Instructors -
    Assistants -
    Resources R1. Emeksiz M. , Yolal M. , Önbüro Yönetimi, Detay Yayıncılık, Ankara,2005
    Supplementary Book
    Goals At the end of this course, the student will know the organizational schema of a hotel and the front office and the duties of front office staff and their functional relation to other departments
    Content To comprehend and apply hotel check-in and check-out procedures and pre-accounting procedures. To comprehend the organizational chart of the hotel and front office department, the duties of the employees in this department and the functional relations between other departments. To comprehend and apply the functional relations of service production departments of hotels. To understand and apply the foreign terms used in the front office and the content and functions of the documents used in the front office. Check-in and check-out and pre-accounting procedures.
  • Program Learning Outcomes
    • Program Learning Outcomes Level of Contribution
    1 To learn fundamentals of the tourism and hotel administration field. 4
    2 To learn importance contemporary Technologies related with vocational of tourism and hotel administration. 4
    3 To explain the functions of tourism and hotel management. -
    4 To know the responsibilities of qualified intermediate staff regarding middle level management and assistant management -
    5 To know the features of working administration in the business life. -
    6 To know the importance of research, devolopment and application as an individual and group. -
    7 To know legal responsibilities of tourism and hotel administrator. -
    8 To know the importance of following the regulations about one’s own vocation. -
    9 To recognise most of the documents used in the business life. 4
    10 To know the importance of the tourism income regarding the economy of country. -
    11 To know the importance of vocational ethics in business life. -
    12 To run the computer pocket programs related with one’s field. -
    13 To know and apply cleaning, maintenance, procedures of the protection processes, regarding department related with one;s branch. -
    14 To Take responsibility for the operation and management phace. 4
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