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Week
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Topics
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Study Metarials
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1
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Hotels in the general concepts of automation, Front Office operating methods
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2
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Front office module
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3
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Housekeeping module
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4
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Reservation process
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5
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Wait List
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6
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Check in and check out process to the hotel
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7
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The use of front office control panel
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8
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Reservation and accommodation standards for the use of card
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9
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Fill in the reservation card
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10
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Agent definition of information
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11
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Definition of guest information
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12
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Check in and Check out dates to be entered
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13
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Determine the number and type of rooms, rooms and empty rooms with the use of the list
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14
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Reception procedures
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