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Week
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Topics
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Study Metarials
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1
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Rooms departments management and organisation
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R1. Chapter 1
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2
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Front Office, Reservation, Housekeeping
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R1. Chapter 2
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3
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Structure of Pricing Decisions Demand: Market Section, Supply: Business Section
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R1. Chapter 3
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4
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Factors affecting pricing, Pricing Strategy, Methods used in determining Room Rates
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R1. Chapter 3
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5
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Pricing Methods, Income Value Method as a Pricing Method, Revenue Management Concept and Development of this Concept
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R1. Chapter 3
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6
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Income Method to implement the necessary conditions in the hotel business, Revenue Management System in Hotel Management and Pricing
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R1. Chapter 4
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7
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Hotels Information Technology Applications in Business Reservation Systems, Distribution Systems and Revenue Management
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R1. Chapter 4
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8
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Hotel Revenue Management System for Business Establishment and operation,
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R1. Chapter 4
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9
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housekeeping
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R1. Chapter 2
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|
10
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Personnel Selection and Training, The provision of needed personel, Conceptual and Practical Training for Priority Personnel Planning and Starting, Creating Income Management Team
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R1. Chapter 5
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11
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Creating Data Base, Demand Analysis, Analysis of the competitor, Hotel`s strengths and weaknesses of the market position of Determination
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R1. Chapter 5
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12
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Partitioning Market, Market Section and Determination of Target Markets
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R1. Chapter 5
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13
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Running of the system, Low Demand Applications, High Demand Applications, Monitoring of Reservation Changes, Evaluation
|
R1. Chapter 5
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14
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revenue management
|
R1. Chapter 5
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Prerequisites
|
-
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Language of Instruction
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Turkish
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Responsible
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Öğr. Gör. Hıdır Harbalıoğlu
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Instructors
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-
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Assistants
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-
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Resources
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R1. KURGUN, H. (2010), Konaklama İşletmelerinde Odalar Bölümü Yönetimi, Detay Yayıncılık, Ankara.
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Supplementary Book
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Goals
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To understand the principles of room management in the hotel business
2- To understand Front Office and the control of the floor service department activities
3- To comprehend rooms sales techniques and forecasts reports
4. To learn the determination of Room price methods
5. To learn Marketing efforts to understand the front office section
6. To understand yield management in the hotel business .
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|
Content
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Front office department and its place in the business, front office personnel, their duties and responsibilities, accommodation business as a product and room definitions, reception: reservation processes, reception: check-in, reception: check-out, occupancy estimates and pricing, night operations, uniformed services, switchboard , HRM at the front office, control and statistical calculations at the front office, return management.
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Program Learning Outcomes |
Level of Contribution |
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1
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To learn fundamentals of the tourism and hotel administration field.
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-
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2
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To learn importance contemporary Technologies related with vocational of tourism and hotel administration.
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4
|
|
3
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To explain the functions of tourism and hotel management.
|
-
|
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4
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To know the responsibilities of qualified intermediate staff regarding middle level management and assistant management
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4
|
|
5
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To know the features of working administration in the business life.
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4
|
|
6
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To know the importance of research, devolopment and application as an individual and group.
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-
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7
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To know legal responsibilities of tourism and hotel administrator.
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-
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8
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To know the importance of following the regulations about one’s own vocation.
|
-
|
|
9
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To recognise most of the documents used in the business life.
|
4
|
|
10
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To know the importance of the tourism income regarding the economy of country.
|
-
|
|
11
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To know the importance of vocational ethics in business life.
|
-
|
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12
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To run the computer pocket programs related with one’s field.
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4
|
|
13
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To know and apply cleaning, maintenance, procedures of the protection processes, regarding department related with one;s branch.
|
-
|
|
14
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To Take responsibility for the operation and management phace.
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4
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