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Week
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Topics
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Study Metarials
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1
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Alphabet; spelling names; word stress.
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Lecture Notes
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2
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Questions and answers: names, jobs and countries
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Lecture Notes
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3
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The check-in. Confirmation letter; check-in dialogue..
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Lecture Notes
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4
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Dealing with changes in bookings; checking in.
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Lecture Notes
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5
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The hotel bedroom. Describing a standard and luxury hotel bedroom.
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Lecture Notes
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6
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Describing differences in hotel bedrooms; designing a hotel bedroom
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Lecture Notes
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7
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Bathroom & porter. Describing a hotel bathroom; dialogue between porter and guests.
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Lecture Notes
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8
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Designing a hotel bathroom; dialogue between porter and guests.
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Lecture Notes
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9
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Services in the hotel. Questions and answers: services in the hotel
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Lecture Notes
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10
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Giving opening and closing times of hotel services; discussion about most important services.
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Lecture Notes
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11
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Location of facilities. Giving directions inside and outside the hotel.
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Lecture Notes
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12
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Explaining where services are; giving directions in and near the hotel.
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Lecture Notes
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13
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Room services. Dealing with room services in the hotel.
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Lecture Notes
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14
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Taking, checking and correcting room service orders; explaining availability and non-availability of services.
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Lecture Notes
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Program Learning Outcomes |
Level of Contribution |
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1
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To learn fundamentals of the tourism and hotel administration field.
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4
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2
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To learn importance contemporary Technologies related with vocational of tourism and hotel administration.
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4
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3
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To explain the functions of tourism and hotel management.
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3
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4
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To know the responsibilities of qualified intermediate staff regarding middle level management and assistant management
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-
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5
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To know the features of working administration in the business life.
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-
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6
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To know the importance of research, devolopment and application as an individual and group.
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-
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7
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To know legal responsibilities of tourism and hotel administrator.
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-
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8
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To know the importance of following the regulations about one’s own vocation.
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-
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9
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To recognise most of the documents used in the business life.
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-
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10
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To know the importance of the tourism income regarding the economy of country.
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-
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11
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To know the importance of vocational ethics in business life.
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-
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12
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To run the computer pocket programs related with one’s field.
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-
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13
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To know and apply cleaning, maintenance, procedures of the protection processes, regarding department related with one;s branch.
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-
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14
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To Take responsibility for the operation and management phace.
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4
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