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Week
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Topics
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Study Metarials
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1
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Introduction to the course; Entry, purpose and learning objectives
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2
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Identification of communication and communication items
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3
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Effective communication and conditions
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4
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Communication process, communication methods
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5
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Communication and detection
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6
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Hearing and listening - Types of listening and feedback process
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7
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The role of body language in communication
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8
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Macro-Micro Mimic reading
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9
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Communication obstacles and overrun
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10
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Empathic approach in communication
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11
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Communication of health personnel with patient
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12
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Healthcare staff communication with team
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13
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Written and oral communication of health personnel about their work
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14
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Command Control Center and 112 stations announcement (case acceptance - notification - delivery
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