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Week
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Topics
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Study Metarials
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1
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first we take the bus to Lindau; Greet guests as a tour guide and introduce yourself
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R1-PAGE-37-38
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2
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present an excursion program; Answer questions about the excursion
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R1-PAGE-38-39
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3
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talk about sights
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R1-PAGE-40-41
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4
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talk about the weather and the seasons
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R1-PAGE-42-43
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5
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do not worry
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R1-PAGE-44
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6
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Offer help with problems
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R1-PAGE-45
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7
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comment on the hotel bill
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R1-PAGE-53-54
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8
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talk about the payment method
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R1-PAGE-54-55
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9
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ask about the satisfaction of the guests
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R1-PAGE-56
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10
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respond to praise and criticism
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R1-PAGE-57
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11
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We ask very much for your forgiveness
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R1-PAGE-58
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12
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respond to a written complaint
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R1-PAGE-59
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13
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I wish you a good journey home
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R1-PAGE-60
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14
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Say goodbye to guests
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R1-PAGE-61
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