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Supplementary Book
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SR1 - Hasan Tutar, Ferit Ayyıldız; Örnekleriyle Mesleki Yazışma ve Rapor Hazırlama
Teknikleri, Seçkin Yayıncılık, Ankara,2006
SR2 - Üstün Dökmen; İletişim Çatışmaları ve Empati, Sistem Yayıncılık, İstanbul, 1996
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Content
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Introduction of the course, Explaining the definition, importance, process and elements of communication. Classification of communication types, determination of obstacles, ways to overcome obstacles. Explaining empathic communication, empathic communication and listening skills and sympathy issues. Oral communication, its process, importance, types of verbal communication, advantages and disadvantages Nonverbal communication, its process, importance, types, advantages and disadvantages. Written communication; applies invention, elements, advantages and disadvantages, types and tools when necessary. Applies types of correspondence, commercial and official correspondence, official writing types. Applies form writings and private correspondence, CV, petition and report writing. Applies the concept of technical communication, technique and technology. Applies developments in communication technologies. Uses information technologies and communication. Applies topics related to communication with computer networks, Internet, Intranet, Extranet.
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