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Week
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Topics
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Study Metarials
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1
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The concept of profession, reasons for gaining a profession, necessary elements for an occupation field to become a profession
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R1-Part-1
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2
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Secretariat concept, Historical development of the secretarial profession in Turkey and in the World
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R1-Part-1
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3
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Classical and contemporary secretarial concepts, types of secretarial
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R1-Part-1
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4
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Duties and responsibilities in the profession of secretarial
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R1-Part-1
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5
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The importance of the secretary in business life,
successful manager-secretary relationship in business life
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R1-Part-1
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6
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Basic characteristics of the secretary: Personal characteristics, professional characteristics
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R1-Part-1
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7
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Effective ways of communication in the Secretariat
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R1-Part-2
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8
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The duty of the secretary to communicate in the relations of the businesses with their environment
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R1-Part-2
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9
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Duties of the secretary in meeting and travel arrangements
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R1-Part-5
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10
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Duties of the secretary in appointment and visitor reception
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R1-Part-6
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11
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Protocol rules for face to face and telephone communication
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R1-Part-2
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12
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Secretary`s image, physical appearance: clothing, makeup, cleaning and care
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R1-Part-3
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13
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The secretary`s expectations from the managers
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R1-Part-4
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14
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Expectations of managers from secretary
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R1-Part-4
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Prerequisites
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-
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Language of Instruction
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Turkish
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Responsible
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Öğr. Gör. İlknur AYAR
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Instructors
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-
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Assistants
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-
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Resources
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R1. Koç, H., Uygur, A. (2002). Sekreterlik Teknikleri. Ankara: Detay Yayıncılık.
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Supplementary Book
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SR1. Tutar, H., Altınöz, M., Aygen, S. (2013). Sekreterlik Bilgisi. Ankara: Seçkin Yayıncılık.
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Goals
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To be able to recognize the secretarial profession in general terms, secretarial types, to learn the duties and responsibilities, know the characteristics of the secretary, to be able to comprehend the professional qualities of the secretary, know the duties of the secretary in general, office stewardess, comprehend the rules of courtesy and etiquette.
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Content
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The concept of profession, secretarial concept, secretarial profession concept, historical development of secretarial profession, classical and contemporary secretarial concepts, types of secretarial, personal characteristics of secretary, courtesy, etiquette and protocol rules, telephone conversations
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Program Learning Outcomes |
Level of Contribution |
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1
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Have good knowledge of Turkish language usage. Reads, understands, prepares and presents Turkish official and technical documents.
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-
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2
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Use foreign language correctly. Reads and understands the technical documents written in a foreign language required by his / her professional field and establishes written and oral communication using the foreign language required by his / her field.
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-
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3
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Uses office technologies and computer programs effectively for different purposes.
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-
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4
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Republic of Turkey wins accurate information about the history and the Kemalist thought; Thinks in line with Atatürk`s principles and revolutions.
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-
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5
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Makes the basic mathematical and scientific calculations required by the professional field.
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-
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6
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Uses the ability to communicate effectively with the manager, employees and the environment.
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4
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7
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Do the correspondence of the office and the manager.
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-
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8
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Performs the filing system according to the technique.
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-
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9
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Be polite in making appointments and accepting visitors.
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5
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10
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Knows the rules of protocol to be followed in his office and applies them.
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3
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11
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Assists the manager in the management and organization of the office.
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5
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12
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Recognize the basic concepts and documents related to accounting.
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-
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13
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Acts in accordance with total quality understanding, makes teamwork.
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-
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14
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Learn the basic concepts of law, have basic knowledge of law.
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-
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15
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Learns the basic concepts of business management.
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-
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