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Week
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Topics
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Study Metarials
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1
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General concepts related to executive secretary, concept of executive secretary, historical development of profession from secretary to executive assistant
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R1-Part 1
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2
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The duties of the executive secretary according to the professional standards commission, the place and importance of the executive secretary in organizations
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R1-Part 1
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3
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Secretarial training programs in Turkey and secretarial training programs in the world. Office Management and the problems encountered in secretarial training.
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R1-Part 2
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4
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The professional skills of the executive secretary (representation skills, persuasion skills, correct decision making skills, problem solving skills, communication skills, initiative use skills, risk taking skills, rapid reading and writing skills, office automation systems knowledge and ability to use, foreign ability to use language).
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R1-Part 3
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5
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Personality characteristics of the executive secretary (external features of executive secretary, character characteristics of executive secretary)
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R1-Part 3
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6
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Body language and oral communication of executive secretary (definition and importance of non-verbal communication, effective use of body language in work environment)
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R1-Part 4-5
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7
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Professional writing skills of executive secretary
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R1-Part 4-5-6
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8
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The rules of the executive secretary`s telephone conversation. (Telephone interview form, telephone speaking techniques, telephone manners and protocol rules-linking-transferring)
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R1-Part 7
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9
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Organizing a business trip and the duties of the executive secretary (preparations before business trip, preparing the necessary documents for business trip)
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R1-Part 8
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10
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Organization of business trip and duties of executive secretary
(the duties of the secretary when the manager is on a business trip, the duties of the secretary after the business trip)
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R1-Part 8
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11
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Organization of appointments, issues to be considered in the arrangement of appointments
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R1-Part 8
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12
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Acceptance of visitors, matters to be considered by the executive secretary in the reception of visitors
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R1-Part 8
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13
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The concept of image in organizations and the image of the executive secretary
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R1-Part 10
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14
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Factors affecting the image of the executive secretary
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R1-Part 10
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Prerequisites
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-
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Language of Instruction
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Turkish
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Responsible
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Lecturer Şerife SALMAN
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Instructors
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-
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Assistants
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-
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Resources
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R1. Tengilimoğlu, D., Coşan, P. (2004). Yönetici Asistanlığı. Ankara: Asil Yayın Dağıtım.
R2. Mısırlı, İ. (2012). Temel Yönetici Asistanlığı: Ankara: Detay Yayıncılık.
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Supplementary Book
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SR1. Tutar, H. (2002). Yönetici Sekreterliği. Ankara: Nobel Akademik Yayıncılık.
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Goals
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The aim of this lesson is to gain the competencies of executive secretary.
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Content
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General knowledge and skills of executive secretary, General attitude and behavior of executive assistant,
Tools and equipment used by the executive secretary in general, the tasks and operations performed by the executive secretary, Personal and corporate image management of the executive secretary, Telephone communication methods, Appointment determination, visitor admission and office stewardess organization
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Program Learning Outcomes |
Level of Contribution |
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1
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Have good knowledge of Turkish language usage. Reads, understands, prepares and presents Turkish official and technical documents.
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5
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2
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Use foreign language correctly. Reads and understands the technical documents written in a foreign language required by his / her professional field and establishes written and oral communication using the foreign language required by his / her field.
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3
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3
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Uses office technologies and computer programs effectively for different purposes.
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3
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4
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Republic of Turkey wins accurate information about the history and the Kemalist thought; Thinks in line with Atatürk`s principles and revolutions.
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-
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5
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Makes the basic mathematical and scientific calculations required by the professional field.
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3
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6
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Uses the ability to communicate effectively with the manager, employees and the environment.
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5
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7
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Do the correspondence of the office and the manager.
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5
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8
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Performs the filing system according to the technique.
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5
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9
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Be polite in making appointments and accepting visitors.
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5
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10
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Knows the rules of protocol to be followed in his office and applies them.
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5
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11
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Assists the manager in the management and organization of the office.
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5
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12
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Recognize the basic concepts and documents related to accounting.
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-
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13
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Acts in accordance with total quality understanding, makes teamwork.
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4
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14
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Learn the basic concepts of law, have basic knowledge of law.
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-
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15
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Learns the basic concepts of business management.
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4
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