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Prerequisites
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There is no prerequisite for this course.
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Language of Instruction
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Turkish
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Responsible
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Dr. Lecturer Mikail KARA
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Instructors
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-
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Assistants
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Lecturers of the department.
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Resources
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R1. Eraslan, N. (2012). Konaklama işletmelerinde ön büro işlemleri ve yönetimi. (1. Baskı). Nobel Akademik Yayıncılık, Ankara:
R2 .http://elektrav5.724help.me/tr/
R3. Sökmen, A. (2014). Konaklama işletmeleri için Micros - Fidelio Opera ön büro yönetimi. (2. Baskı). Detay Yayıncılık, Ankara.
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Supplementary Book
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AR1. Kantarcı, K. & Ekinci, İ. (2014). Konaklama işletmelerinde ön büro. (1. Baskı). Detay Yayıncılık, Ankara.
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Goals
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Ensure that students learn the features of the front office staff and the features of the front office documents in a comprehensive way. Also grasping the importance of data communication between front desk and other departments.
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Content
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Students with will be processed in the form of training to online the contents of this course Personal Preparation, Duties and Responsibilities of Front Office Personnel, Relationship of Front Office with Other Departments I, Relationship of Front Office with Other Departments II, Reservation, Entry and Exit Procedures I, Entry and Exit Procedures II, End of Day Transactions, Reports, Ordinary Guest Encounter in the Accommodation Facility Outside Situations and Solutions, Front Office Package Program Elektra Automation, Front Office Package Program Opera Fidelio Automation of topics will be covered.
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