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Week
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Topics
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Study Metarials
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1
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Front Office in Hospitality Industry
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R1-CHAPTER-1
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2
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Personal Preparation
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R1-CHAPTER-2
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3
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Duties and Responsibilities of Front Office Personnel
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R1-CHAPTER-3
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4
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Relationship of Front Office with Other Departments I
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R1-CHAPTER-4
R1-CHAPTER-5
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5
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Relationship of Front Office with Other Departments II
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R1-CHAPTER-6
R1-CHAPTER-7
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6
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Reservation
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R1-CHAPTER-8
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7
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Entry and Exit Procedures I
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R1-CHAPTER-9
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8
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Entry and Exit Procedures II
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R1-CHAPTER-10
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9
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End of Day Transactions
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R1-CHAPTER-11
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10
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Reports
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R1-CHAPTER-12
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11
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Ordinary Guest Encounter in the Accommodation Facility Outside Situations and Solutions
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R1-CHAPTER-13
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12
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Front Office Package Program Elektra Automation
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R2 - Elektra Module
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13
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Front Office Package Program Opera Fidelio Automation
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R3-CHAPTER-1
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14
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General Evaluation and Closing
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